Wex Inc. appears to rely on inside telesales and a W-2 outside sales team to market its services. Also, cant use funds from previous year for 3 months after the new year. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor. Phillip created this website and has written over 1,000 articles regarding all things payments. We were told that the invoice was correct. You can also create a profile here at CardFellow to find processors: https://www.cardfellow.com/sign-up. Enter the required info for a new user, including Company ID, User ID, First and Last Name, Email, and Group ID. Start by leaving a comment at the end of this review, Compare Top Rated Processors: Compare Rates, Reveal your hidden fees: Audit Your Statement, Working in merchant services: Our Free Guide. Enter a note in the Comment field, if desired. We are going through the same situation. Ask us your questions here. Follow these instructions to purchase fuel: Turn off the vehicle and remove the keys; note the odometer reading. Choose User Administration from the drop-down menu, then Manage Users from the fly-out menu. Ive had a FSA for many years and never have I ever experienced being denied a payment until our company switched over to WEX. However, not all fleet card types are alike. On the Credit screen, select the contract for which youd like to view the credit balance. The companys pricing is not especially competitive, but it has maintained a low overall complaint rate relative to its size. * Required Field First Name * Last Name * Business Name * State / Province * How do I qualify for Love's Express Credit? Ridiculous I would like them to unfreeze my card till the end of the month when my insurance expires with the company and be able to use the benefits they are taking from my paycheck every week. Again, there was NO explanation or warning. Given the companys complaint total and resolution ratio, we have slightly adjusted the BBBs rating. Since Voyager and Wex are not affiliated with the major credit card companies, youll need to set up special applications within compatible equipment. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! There were months I didnt even PURCHASE GAS, and the $14 in fees triggered a late fee of $75. There is no evidence at this time indicating that the company employs independent sales agents, but we have found some Wex Inc. complaints related to the companys telemarketing team. Fleet cards go by a few different names. With nationwide acceptance, you're covered across the U.S. Fuel station locations WEX fuel cards are accepted at 95% of U.S. gas stations, including all major brands. This information is captured at the time of the sale. I had an Exxon/Mobil credit card for 30 years with no late payments, WEX takes over and for 3 months in a row, late fees and interest for $49.69 and interest of$8.86. I have submitted the same receipt from my eye doctor several times and Wex continues to deny my claim. The total cost will depend on your processor, the amount per transaction and number of transactions you take by credit card, what type of fleet card youre taking, and more. I never paid a late fee with ExxonMobil for decades because I always paid the Invoice the exact day that I received it. A confirmation displays. They know they are scammers and said that they have heard this all before and it is not loan sharking if agreed upon. Processing statements are intentionally complicated so that they can overcharge you. Agree with our rating?Tell us about your experience with Wex Inc. in the comment section below. Any associated vehicle repairs, parts, or service must be either billed to the University or paid by using the University One Card if limits permit. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. We never saw or signed a contract or any terms or conditions.We were told that by swiping the card we agreed to the 83% apr. Get the truth here. Today, almost all POS terminals have the required preinstalled applications to synchronize POS terminals. WEX ClearView is a web-based data analytics platform that collects and organizes detailed data on fuel card spending. 1/6/23 got bill in mail due date of invoice is 1/6//23 ? If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. Very incompetent company. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. WEXs unethical business practices have negatively impacting my credit as well. Fleet card transactions will also need to include the data from Level 2, such as fuel grade, cost per gallon, sales tax, and other details. I dont know how to make it any more clear .. do you need an invitation to my appointments so that you can see Im actually having dental work done? 0:00 intro0:26 Reports 20:37 Benefits 1:40 Business a. Wex Inc also agreed to payout other various costs related to the delay. WexLocationCode.setTransientValue("wex02"); Instead, rates offered by popular fleet card companies such as Voyager and Wex start at about 3.25%. I know its confusing .. eye roll .. WEX has frozen my account. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). apologized somehow back in system More promises will be corrected 7/7/2022 New balance 153.00 Referred for formal collection if payment not received immediately This is beyond Get started. WEX CFO Roberto Simon pointed out in a recent conference call that fraud expenses for September and October were already down 60% from their peak over the summer. At WEX they act as stewards of their communities. Ways to Save. Compare Cards Or call 1-800-395-0812 WEX fuel cards are smarter than credit cards and safer than cash As a result, standard interchange rates that are the standard of such networks are not applicable. HOLD lets you deactivate a card temporarily. Implementing pay-at-the-pump technology for a new gas station or transferring services when purchasing an existing gas station requires assessing your individual needs, and working with a processor that can support pay-at-the-pump. The current policy limits are displayed. Still, businesses must have specific equipment set up for companies to accept them. Fleet cards that bear the Visa or Mastercard logo can be used at any location where Visa or Mastercard are accepted. Click the desired card # to view its details. The ExxonMobil FleetPro Mastercard is a universal fleet card provided in collaboration with a traditional card network, Mastercard. Now the meat of the matter what its going to cost? Taking fleet cards can open up your business to a huge number of potential customers, ranging from local taxi drivers to long-haul truckers. If youre not familiar with processing costs for business-to-business transactions, be sure to read our guide to B2B Transactions: Level 2 and Level 3 Enhanced Data before proceeding to this section. SET LIMITS THAT WORK BEST FOR YOUR BUSINESS - BY AMOUNT, TIME, DAY, PRODUCT AND MORE. Choose Manage Policies from the drop-down menu, then Manage Policies from the fly-out menu. SEE WHO SPENDS WHAT, WHERE AND WHEN. SOUTH PORTLAND, MAINE (February 2004) Jiffy Lube International has reached an agreement to accept Wright Express cards to pay for services at its more than 2,200 service locations nationwide. We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. There is some complexity to how fleet cards work. Wex Fleet has left a very bad impression. Use to praise wex , guess that what happens when you get to big , you forget it was the little people that got you where you are, clearly people making credit decisions are narcissistic sociopaths, never once late on a payment for over 5 years some fagget little bitch lower my credit by almost 10K , you dont give a fuck about your customers just a bunch of greedy whores you all are, Locations accepting WEX fleet fuel cards Pay for fuel and vehicle maintenance purchases with your WEX fleet card. Im sharing this experience in an effort to resolve this issue and get this company to rectify its negligence in responsibilities to their customers. A benefit offered by universal fleet cards is discounts on purchasing fuel or services at its own branded gas stations to encourage consumers to use that specific brand. We are former TCheck Customer, used it mostly for paying lumper fees. Agencies can call 1-800-438-9140 to speak with a WEX representative concerning a WEXPay transaction. Karma wins in the End All Rights Reserved. It helps to understand some of the nuances of the different cards available in the market. Looking that way. I have asked for a manager many times but no one has EVER called me back. A fleet fuel card is a card used to purchase fuel from a gas station. For example, BP may offer rewards on its Business Solutions Fuel Mastercard if the card is used at a BP station, but not offer the rewards if its used at a non-BP location. I call up there and they say we did a 2nd review and terminated your account. So all the time our company spent getting these cards, setting them up and learning how to use them and they cancel the account. (Town name) Dental or Essential Eye? I have been trying to get my claim processed for a month now. Look for the QBO file you saved in Step 1 and then select Open. His dedication to transparency and education has made CardFellow a staunch small business advocate in the credit card processing industry. This allows us to see the company through a different lens or perspective than we normally would. Enter the limit in the Amount field. The company charges merchants 3.5% per swiped transaction, 3.5% plus $0.20 per keyed-in transaction, 3.5% plus $0.30 per phone transaction, and a variable early termination fee that appears to depend on the overall length of the contract at the time of early cancellation. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As a small business, Im trying to figure out how can I accept WEX cards on the merchant machine. Get clarity before you switch. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Insert the card into the pump or attendant swipes the card in the station. GSA SmartPay account holders may carry the following brands: Visa, MasterCard, WEX and Voyager. Wexs primary products are its self-issued fleet cards, which trucking companies and government fleets can provide to drivers to purchase gas and other necessities at gas stations across the country. They didnt send or email a notice that amounts were due. This allows us to see the company through a different lens or perspective than we normally would. They want my medical records to prove the medical necessity. Step 2: Swipe Card Insert your card, and then quickly retract it out of the card reader to begin the fuel purchasing process. EFS Fleet Card World-class tools for mid to large enterprise fleets; EFS Fleet Mastercard EFS control with Mastercard acceptance; EFS Mastercard Pay Card Simplify payments for your drivers; CrossRoads Freight Card Mixed fleet fueling at truck stops and gas stations; Compare Fleet Cards Choose the best card for your fleet; Fleet Digital Payments Gift & Loyalty Cards, ISO/Agent Program WEX is comprised of three primary businesses, serving the needs of Fleets, Corporate Payments, and Health. Exceptions are even color-coded to make them easier to prioritize. It sounds like a lot of work, but it can be a quick process if you get set up correctly with a payment processor familiar with enhanced data, and use the right equipment. Called them about it, was put on hold for exactly 38 minutes, then they hung up ! Referral Partner Permissions. In addition, your drivers will enjoy pay-at-the-pump convenience and 24/7 support for fueling and PIN assistance. The credit info for the selected contract appears below. Same thing just happened to JennI have 4 people out working and they are 100 to 400 miles away..Now I have to scramble to get them back home..Didnt tell me anything just cut off cards after a second review.Always paid on time and full amount.This is a crappy way to do buisness..But cannot call corp office because they never answer their phone.To busy doing everything else but there job.I will complain and tell everyone I can about how they test people.And Im advertising on my truck about them also.Wrapped my truck with a complaint about their company..But wont do any good because we are small companys that they say they care about but dont.. After submitting the same claim for dependent care reimbursement THREE times, I have gotten nowhere. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. I am a new employee and while I enrolled in new benefits they enrolled me into an expired FSA plan for which I was uneligable and was not even an employee of the company for the year they enrolled me. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. They now want a detailed receipt. However, you can get an idea of the interchange rates you can expect to pay. Accepted at 95% of U.S. fuel stations Automatic accounting Detailed, custom reports However, they all have different requirements and costs for acceptance. Get the latest Health Trends & Insights news in your inbox. To support this enormous responsibility we earn some of our revenue through affiliate fees and advertising. Choose Credit Management from the drop-down menu, then Available Credit from the fly-out menu. Wex Inc initially withdrew from the deal over concerns related to the COVID-19 pandemic, which sparked the class-action lawsuit. They never revealed that to us and what was noted was a 6.99% interest rate. This has to be huge fraud case. One of the drawbacks of accepting fleet cards is that they usually arent part of traditional card networks like Visa or Mastercard. By accepting fleet cards, you open up your business to a swath of customers you would not otherwise have. It is not intended as legal or financial advice. Youll want to find a company that will charge you as close to cost as possible. WEX Fleet cards are to be used only for fuel purchases or roadside services. If you do not currently accept a particular form of payment, contact any financial institution to learn more about establishing a merchant account and maximizing your ability to capture government sales. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. Furthermore, there are specific store-branded card networks offered by particular brands. Id rather just use my Spark card and get the cash back. By contrast, a BP fuel card that doesnt bear the Mastercard logo is considered store branded and can only be used at BP locations. It gets billed to the card. This review will focus on Wex's payment acceptance products for merchants. Right during our most busy time of the year. Attempts to reach a representative for clarity were again unsuccessful. Fleet Cards these are cards specifically for fleets regardless of gas station brand and are not part of traditional card networks. Ben Dwyer began his career in the processing industry in 2003 on the sales floor for a Connecticutbased processor. Even if you are forced to accept Wex fleet cards due to your business type, you can still shop for a more competitive traditional merchant account from a top-rated petroleum payment processor. The card can be used at any gas station that accepts the card. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided as is, and without warranties. Other Fees Additional card:$8 per card. In 2020 Wex Inc. was the subject of a class-action lawsuit over the purchase of travel companies Optal and eNett International. According to all available information, Wex Inc. is the dominant payment processing option for fleet card acceptance. To edit a policy, select it in the Policy Number drop-down. To make things a little more confusing, there are multiple types of fleet cards: universal, store branded, and fleet branded. Spend hours on the phone to have this resolved, right now I am talking to the person thats taking supervisors calls Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. I have dealt with many companies in my 20+ years with this multi national, and I have NEVER EVER dealt with a dreadful company like WEX, and hope I never do again!! The statement was dated 1/6/23 and I received it on 1/17/23 with a $10 charge for mail (paper deliver). There is no consistent theme to the complaints, which suggests that there is not a systemic issue with the companys product or service. This company and their employees SUCK. We work together with our partners to deliver innovative solutions that help simplify the financial side of healthcare for millions of employers and consumers. Given that FSA accounts are derived from client funds, and that weve had very reasonable FSA experiences with other companies, we would comment that if you want complaints from your workers about your WEX health FSA management choice WEX will get you complaints. For example, a Texaco fleet card can be used at Texaco locations. Ready for the ultimate credit card processing experience? Furthermore, drivers or customers of fleet cards must input odometer readings every time they use the card. Nicole The interchange rates range from 1.85% + 10 cents per transaction to 2.95% + 10 cents per transaction, as seen in the screenshot below. Host Merchant Servicesis a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA. There are two options when it comes to taking fleet cards - you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. Still, businesses must have specific equipment set up for companies to accept them. crazy third time its going on. Choose the desired product in the Add Limit window, and click Next. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS' 90 percent rule (where 90% of gross sales meet eligibility requirements). Founded in 1983 as Wright Express Corporation, Wex Inc. is a merchant account provider that primarily offers fleet card and business management services for the transportation and logistics industries. The company has received 107 complaints in the past three years. Below is a detail of the most common types of fleet cards. See Who The Worst Processors Are. How to Set Product Policy Limits on Your EFS Fuel Card EFS Fuel Card: How to Add Policy Prompts Contact Customer Support 1-833-CALL-WEX 1-833-225-5939 Customer Support Request You can also reach us by filling out a quick form with information to assist you. I think this would be great for our business! Since they took over billing for ExxonMobil I had to cancel my account with ExxonMobil because they like to charge unwarranted late fees every month. I became a Wex customer in November 2021. Also, 45,000 US maintenance locations accept the card, and there's no annual or monthly fee. In addition, the company stated its working to tighten daily transaction and purchase limits, blocking sites with high levels of fraudulent activity, and actively working with law enforcement on prosecuting criminal activities. Thats where Level 3 enhanced data comes in. We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support Your as bad as our government, you killed my job my career. Fleet gas cards are a better way to manage fuel expenses for business vehicles. Fleet cards also allow businesses to control how drivers spend on fuel. You can do it yourself by researching processors, calling for quotes, and constantly monitoring your monthly statements, or you can use a credit card processor comparison service like CardFellow to get instant quotes and free statement monitoring. In addition his contributions here, Phillip has also been quoted in several major publications such as The Los Angeles Times, INC Magazine, Miami Herald, Computer World, and numerous others. That means that if you accept a fleet card that qualifies for Commercial Level III youll pay 1.85% + 10 cents at the wholesale level. It would save all of us a LOT of time and money (I am getting paid for sitting on the phone) if someone at Tcheck used that Email and notified us about all of changes.
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