Available to all Xfinity Internet customers across the country starting next week, the Xfinity Flex service is packaged with an Internet-connected, 4K HDR streaming TV device which comes with Comcast’s award-winning voice remote, one integrated guide for accessing popular streaming video and music choices, as well as Comcast’s home WiFi, mobile, security, and automation services. Problem persists for me. New customers to the Flex will get this more streamlined remote control. The Xfinity Flex is a TV streaming device offered free-of-charge to Xfinity internet-only customers. I'm having the same problem and "Reset Netflix" did not work. Been an issue for a week or so. $182.19/month for this torture. What's Xfinity Flex? Affecting all 4 of my boxes. They then told me that I would get a call regarding this issue in 48-72 hours. That is NOT a solution. When I looked at the outage map, the problems seemed to centered about two zip codes away but my home location was the only one in my immediate neighborhood highlighted as having issues. Sounds tempting since I currently rely on my smart TV apps to stream media and the TV computer crashes constantly. I am having a similar issue. when you run the Netflix app, what happens on the screen? Xfinity Flex brings you what you love, all in one place - your TV! For example if they are using a Roku they may have posted in the wrong area of the forum so the question lets us work together to fix problems. Got an email from Xfinity saying I can get an Xfinity Flex streaming device "for no additional cost." Ah Comcast. On … I checked this thread a few days ago for the solution.
You are correct a temporary solution is to reboot X1. Xfinity customers request a code from and unlock the limited edition Xfinity Flash Kart in the game Crash™ Team Racing Nitro Fueled.
I have escalated your issue to the Comcast Team available to these forums. Why Comcast’s New Wi-Fi 6 Router Fails (I Spent Three Days Testing It) I think there is potential in this new router. were you pressing the A button on your X1 remote?
Using data from the initial Comcast test, reaching 15 million Xfinity X1 and Flex customers, Strauss and the Peacock team have made some adjustments ahead of the broader midsummer launch.
Sometimes I don't even get the message.
"Free Xfinity Flex" - What's the catch? I had had no luck over the last couple weeks here in Sacramento, trying out the Netflix app periodically over that time. I just went ahead an sceduled a tech to see if he can do something. But thanks for trying. Would your way be any different in the end? Reminds me of the time when the YouTube app didn't work, took them weeks to fix it. Good to see not just me having the problem.
We’ll see if the problem appears again. Redeem your code today and race your friends and family to the finish line! Also I just got a robo call from Comcast stating that my problem should be fixed but still not fixed. I watched an old episode of “Black Mirror” last night. You would think with an outage that’s affecting so many they would expedite the problem. "Free Xfinity Flex" - What's the catch? There’s a problem on Comcast’s end. press the "A" button on your remote.
However, it's not really restored. Follow the troubleshooting steps for your device below to resolve the issue.
Usually I have to fully power cycle Flex to get it back to an operating state again. I had reset Netflix at least 3 times, including one time while the comcast person was on the line and it never worked. Watch only what you want. Crash Team Racing is fun for the whole family, and now Xfinity customers can race past the competition in the limited-edition Xfinity Flash Kart. On my first attempt, I got the “We're having trouble playing this title right now. Time to test it out.
Sometimes Netflix just freezes and after a couple of minutes the X1 box reboots. Flex box crashes in Netflix Most of the time when using the Netflix app on Flex, there will be an instant where the "loading" spinner shows for a second, then the screen goes black. Also when I hit the A button the reset netflix option is now available to me again.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I just reset it using the A button and it seems to be working--at least now.
Xfinity Internet and WiFi Connection Troubleshooting If you are having Xfinity Internet connection problems, troubleshoot your connection with these step-by-step solutions. EDIT UPDATE: After about three days, and watching Netlifx several times, the issue appears to be resolved for me. When a customer says the option is not there, since we are only customers too we can't see what equipment the person is using. No service tech is going to fix this. However, I did encounter some big challenges. Read on and learn how to redeem your Xfinity Flash Kart in moments online. That’s progress, I guess, but the problem has not been completely solved. (or I get the message and lock-up together). I guess I didn't hear his little coughs at the end! Since that day my Xfinity set top boxes have given the same error message. I just spent an hour and 40 minutes on chat, rebooting and resetting, and the guy finally told me "I don't know why it doesn't work". Have been able to use the Netflix app on the X1 box for the last two days with no error code popping up or screen freezing or rebooting. Do a Netlix system refresh with the A button.
I have rebooted and reset everything possible and we can play Netflix through our Firestick, so it is not the TV.
Check back often for a reply in this thread from a Comcast Official Employee.
I don't understand why you keep repeating the same message. before replying, please see @ComcastJoeTru's post by scrolling on this thread back to 7/18/2018. This is occuring even after the UI update of the Netflix app. I’m trying the system refresh. Both still did not work.
One of two things happens: either I get the message about the system having trouble playing this selection right now, try later or the picture locks up completely and I have to manually press the power off button on the X1 box. I just did the reset last night and it’s still not working for me. They tried to send a reset signal that didn't work. The app just received the new UI update so I wonder if there were any bug fixes? We apologize for any inconvenience. Here is hoping that the fix will hold.
Any updates to this? 8/3/18 Update: Happy to report that the issue appears to have fixed itself. The limited-edition kart includes legendary wheels, a custom paint job, and slick car design. Xfinity customers request a code from and unlock the limited edition Xfinity Flash Kart in the game Crash™ Team Racing Nitro Fueled. I have seen the Issue twice with a message stating "Netflix Plugin".
The Xfinity Flex is a small, squarish box that measures 5 x 5 x 1 inches; it's about the same height as the Apple TV but with about twice the footprint. press 'right' and see if "Reset Netflix" shows up just before Connection Status" menu. We started having this trouble about 2 weeks agao, but only with the DVR mainbox. Learn about Xfinity Flex. Customers can enjoy free Xfinity cart while playing Crash Team Racing. Xfinity Flex: The Basics What Is the Xfinity Flex? This occurs on multiple titles (every one I've tried) after a few seconds. All set. Please try again later or select a different title...” message. When I looked at the outage map, the problems seemed to centered about two zip codes away but my home location was the only one in my immediate neighborhood highlighted as having issues. Multiple people have told you that it is not an option or does not work. Whenever I try to play a TV show or movie the content would start for a second or two and then I get the following message and error code: "We're having trouble playing this title right now.
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